Shipping policy
🚚 Shipping Policy
At Fluffy, we’re committed to getting your period care essentials delivered fast, fresh, and fuss-free.
📦 Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays).
You’ll receive a confirmation email once your order is placed, and a tracking number once it ships.
🇸🇬 Singapore Shipping
Standard Shipping (2–4 business days)
📬 FREE for orders over S$25
💌 S$1.80 flat rate for orders under S$25
🌏 International Shipping
We are not offering international shipping at the moment—but we’re working on it!
Follow us on Instagram @fluffywellness.sg for updates on global launches.
🚫 Delivery Issues
- Please ensure your shipping address is accurate at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses.
- If your parcel is marked as delivered but not received, please contact the courier service or reach out to us at support@fluffypads.com within 7 days of the delivery date.
🔄 Return to Sender
If a parcel is returned to us due to failed delivery attempts, you may choose:
- Reshipment (additional shipping fees apply), or
- Refund (excluding original shipping cost)
📬 Questions?
Email us at info@fluffypads.com or message us on WhatsApp +65 8686 6199 and we’ll assist you ASAP.