Questions? Yeah, We Get Those A Lot.
Find answers about orders, shipping, returns, and all the boring-but-important stuff. Promise we'll make it painless.
Us! Our products are very fluffy.. Okay jokes aside, we're a period care brand that aims to create wellness beneficial products that goes beyond just absorbing blood or making you comfortable! Our goal is to make you feel fluffy and healthy at the same time.
We get it, the shelf is packed. But Fluffy isn’t just another “cute-packaging” period brand.
We actually engineered our pads to do more: from our patented LeakSafe WingGuard design to the Fluffy Wellness Patch that provides 6 health benefits, and that's just the start of what we're trying to create!
In short, we’re not chasing trends. Here at Fluffy, we believe that every pad should be designed to protect and support your body and we're here to make that possible.
We totally get it! Sensitive skin can be such a pain. Worry not, all our products are dermatologically tested, hypoallergenic and made with medical grade non-woven materials.
We also skip all the harsh stuff like fragrances, dyes and bleach in our menstrual products. Our Steam Eye Masks on the other hand are made with organic essential oils for their fragrances.
That said, everyone's skin is a little different, so if you're worried we'd suggest trying a sample first just to make sure they're your perfect match. We want you to feel fluffy and happy!
We're a Singapore-based company with our products being designed in Japan and manufactured in China.
We make sure our products go through the proper clinical tests and dermatological tests before being sent out.
We do have physical stores in Singapore and Malaysia.
Singapore branch; our products are being sold in Cold Storage, Guardian, Giant, Isetan, DonDonDonki, Tokyu Hands
Malaysia branch;
We love that you want to keep your office stocked up! For huuuuge orders, just drop us an email at info@fluffypads.sg so we can help arrange products so you can get everything that your office requires!
Of course! Who doesn't love Fluffy products? We'll even make sure your corporate gifts come in our beautiful Fluffy Gift Box that is designed and made in Singapore!
You can contact us via email at info@fluffypads.sg or whatsapp us +65 8686 6199 for urgent enquiries!
We accept Mastercard, Visa, UnionPay, AMEX, Apple Pay, Google Pay, Mastercard and Shopify's Shop Pay.
Unfortunately, once orders are made, they cannot be cancelled, however if the order hasn't been confirmed yet to be delivered, you may still be able to send us an email at info@fluffypads.sg to request for a change in products!
Oh no! So sorry you're running into trouble. A few things that might be happening: some promo codes have expiry dates or can't be stacked with other discounts, it could even be a case-sensitive issue.
But that's not always the case! If you've checked that and it's still not working, reach out to us and we'll figure it out together. We got you!
You will definitely get a confirmation email after your order is placed! Infact, you'll also be able to track your products to make sure they don't run away and go missing from you.
As our orders are processed externally through Shopify, we only accept the payment methods mentioned above.
Email us! info@fluffypads.sg
We're not shipping internationally just yet, but it's definitely on our radar! Stay tuned because we'd love to get Fluffy to you soon
Follow us on our socials @fluffywellness.sg to be the first to know when we do a period drop!
Good news! It's free for orders over S$25 and only S$2 flat rate if you're under that. We keep it simple and cheap.
We use standard shipping which would usually take 2 to 4 business days! If it's taking longer than that, just reach out and we'll check on it for you.
Yep! You'll get a tracking number as soon as your order ships so you can keep tabs on it. No guessing games here!
Yikes, that's not good! That shouldn't be happening. First, try contacting the courier service to see what's up with your delivery.
If that doesn't help or you'd rather we handle it, just email us at support@fluffypads.com with your order number and we'll investigate what's going on. We'll make sure it gets to you asap!
If your order is marked as delivered but you didn't receive it, do make sure to contact us within 7 days of the delivery.
Currently, we don't provide same day delivery! However, we are definitely working on it and it may be available sooner than you may expect!
We understand that sometimes we forget to update our addresses too, we've all been there! If your order delivery has yet to be confirmed, you can quickly update us via email at info@fluffypads.sg before we pack your order!
But if your order has already been packed and you have received a tracking number, then your order may already be placed with our courier services which would be difficult for us to stop.
No worries! Most of the time the courier will leave it somewhere safe like if you're not around. But if they can't leave it safely and you're not home, they'll try again the next working day.
They'll make another 3 attempts before the package heads back to us, so you've got a couple of chances to catch it!
Don't fret, it happens to the best of us! Since the package came back to us, you've got two options.
We can reship it to you for an additional shipping fee, or we can refund you minus the original shipping cost. Whatever you prefer, just reach out and we'll sort it out!
Unfortunately we don't offer pick up's, we can only send the products to you.
However, if you need the products right now and would prefer picking them up, perhaps you can check out the nearest physical retailer that has our Fluffy products!
We totally get that sometimes things don't work out! For hygiene reasons we can't do returns, but we're happy to exchange items for the following reasons!
We accept exchanges only if:
- You received the wrong item (like wrong size, type, or quantity)
- The item arrived damaged or defective
- There's a manufacturer issue that affects usage
Just a heads up: Everything needs to be unopened, unused, and in its original packaging for us to exchange it. Gotta keep things safe and hygienic for everyone!
Super easy! Just reach out to us within 7 days of getting your order and we'll help you out.
Here's what we need:
- Your Order ID
- A clear photo or video of the item
- A quick description of what's up
Email all that to us at [email] and our team will review it within 2 to 3 working days. Once we approve it, we'll arrange the exchange at no extra cost to you!
Unfortunately not! For hygiene and safety reasons, we can only exchange items that are unopened and unused.
After all the confirmation of the refund, you could generally expect about 7 to 14 working days before receiving the funds. We don't make the shots in this!
Oh man, we hate seeing this! Email us at info@fluffypads.sg right away with your order ID and photos of the damage. We'll get a replacement to you and cover everything shipping wise. So sorry this happened!
It depends! If we messed up, we've got you covered for all the shipping. But if it's something like ordering the wrong size by accident, you'd need to cover the two way shipping fee. We try to keep it fair for everyone!
Definitely! Did another product catch your eyes? We are able to amend the products and all you need to do is top up the differences if you want more products!
Ugh we're really sorry! Just email us at info@fluffypads.sg with the details and we'll handle everything, shipping costs included. We'll get you the right items asap!
Oh it's the best, it's everything Fluffy!
You get the inside scoop on our latest drops (or not, totally your choice if you want those emails).
Plus you earn points every time you shop that turn into discounts, and the more you spend the more points you rack up! You'll also get birthday treats and special codes just for being part of the fam.
Want all the juicy details on how the points system works? Head over to [fluffy fam club redirectory]!
It's 100% totally free! Not a trap at all. Just follow the steps and sign up here [link] and you're officially part of the Fluffy Fam!
Easy peasy! Create an account, join the Fluffy Fam Club, stay logged in when you shop, and boom! Points get added to your account automatically with every purchase. No extra steps needed!
You can check your balance anytime in your account dashboard!
Your points can be used to offset products, they even work with promo codes! You can also use them to redeem special sets or be used as a gift to send products to friends and families!
After all, it's not fluffy without sharing the love.
If YES:
Okay so we have to be honest with you... points do expire after [timeframe] of inactivity. But don't worry! As long as you're shopping or engaging with us, they'll stick around. We'll send you reminders before they expire so you never lose out!
If NO:
Good news! Your points never expire. Keep them as long as you want and use them whenever you're ready. They're yours forever!
You can access all your points history and information over at your account page over here! [link]
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We're so sad to see you go, are you sure? You won't be able to earn any points and our fluffy products will miss you!
But if there's no stopping you, then you may follow these steps:
Or email us as support@fluffypads.com
Yes pleaseee! Send us a message at [email] with info about your platform, content vibe, and audience. We're always on the look out for amazing creators to partner with!
Infact, we're also ALL about creative freedom here! So whether you're a meme lord, a POV gurlie or a storytime person, or a honest reviewer, just hit us up, we're all here for it. The more authentic, the better!
Yes we do! Not only can you earn points, but your community can too. Plus you get collaboration perks and early access to new products and exclusive releases before anyone else. Pretty sweet deal if you ask us! Just sign up at [link]
Oh we love this energy! We're always excited to explore new partnerships and hear creative ideas.
Give us a call at +65 8686 6199 or email us at info@fluffypads.sg and let's chat about what you're thinking. We can't wait to hear your vision!
Love that you're being careful! Just so you know, we only message through our verified accounts on @fluffywellness.sg on Instagram or @fluffypads.sg on TikTok or our official email info@fluffypads.sg and whatsapp +65 8686 6199. Anything else isn't from us. We will also never ask for your credit card information via these chats.
If you're unsure about a message, feel free to reach out to us directly and we can confirm! You can never be too sure about scams nowadays!
Oh this is so exciting! We're always thrilled to connect with potential retail partners. Having Fluffy in more stores means reaching more people who need us.
Get in touch at info@fluffypads.sg or +65 8112 6803 with details about your retail business and let's see how we can partner up!
Everything You Wanted to Know (But Were Too Awkward to Ask)
We answer all your burning questions from "What even is graphene?" to "Can I wear this while sleeping?", and some you probably never even thought to ask. No judgment, just answers.
Yep! All our products are dermatologically tested in a clinical lab and hypoallergenic. We take skin safety really seriously because the last thing you need during your period (or any time) is an itchy rash or dermatitis.
We hear you! Our products are specifically designed for sensitive skin with medical-grade, hypoallergenic materials. That said, everyone's skin is different. If you're prone to reactions, maybe test with one product first before going all in.
If you have specific concerns, always chat with your doctor!
Our period care products (pads, liners, panties) are fragrance-free.
Our steam eye masks and heat patches contain natural organic essential oils for aromatherapy benefits, nothing synthetic or artificial. No fake flowery smells here!
Absolutely! Our panty liners and Pads are designed for daily use. Overnight Pads and Panties are for your period days (obviously).
Heat patches and Steam Eye Masks can be used whenever you need relief, relaxation or just want to feel fluffy. Just follow the usage instructions and you're all set!
For Teenagers, Yes! Whilst our Menstrual Products, Heat Patches and Steam Eye Masks are safe for first-time period havers and teens, we don't suggest using the Steam Eye Masks for children due to the consistent 40°C heat that it produces.
If there are specific concerns, a quick chat with a parent or doctor never hurts.
Keep them in a cool, dry place away from direct sunlight. Basically, treat them like you'd treat yourself on a bad day, keep them comfortable and out of the heat.
Don't store them in your car during summer unless you want melted packaging.
Technically yes, but they have a pretty long shelf life (usually 2 years). Check the packaging for specific dates. That being said, if you bought them in 2020 and it's now 2025, maybe get some fresh ones?
Absolutely! All our products are travel-friendly:
- Steam eye masks: Flight-approved and perfect for long flights. Just keep them sealed until you're ready to use them.
- Heat patches: Great for long journeys! Pack them in your bag, they won't activate until you open the pouch.
- Period products: Obviously travel-safe! Pads, liners, and overnight panties can go in your carry-on or checked luggage without any issues.
Everything travels well! Just don't open the self-heating products (masks and patches) until you're ready to use them!
Not yet, but we're thinking about it! For now, our smallest pack sizes are designed to let you try before committing to bulk. If you're nervous about trying something new, start with one pack and see how you feel.
Here's the breakdown:
- Panty Liners (155mm): Light spotting, discharge, or backup protection. Everyday freshness.
- Day Pads (14pcs): Regular to moderate flow. Ultra-thin, perfect for daytime.
- Night Pads (360mm): Heavy flow or nighttime. Extra long for overnight protection.
- Overnight Panties (M-L): Super heavy flow, postpartum, or if you're a restless sleeper. Full coverage, no leaks.
Fret not, because we have come up with sizing guides just for your reference! Which you can view riiiight here! https://fluffypads.sg/pages/sizing-guide
Actually, our Pads are all engineered with Sumitomo Super Absorbency, the same kind that are found in baby diapers, which means they can hold more than 250ml!
Although, our Night Pads (360mm) and Overnight Panties are specifically designed for heavy flows. The Overnight Panties especially, they're like period underwear but disposable, with 360° leak protection.
Buuut if you're changing pads every 1-2 hours, you might want to consider talking to your doctor about your flow.
Absolutely! Even if you're skeptical about the wellness benefits, our pads still function as excellent period protection. They're breathable, absorbent, comfortable, and have great leak protection. The wellness patch is just a bonus.
Wrap the used pad in its wrapper (or toilet paper), and toss it in the trash. Do NOT flush them down the toilet, even if you really want to. Your plumbing and the earth will hate you.
General rule: every 4-6 hours for Day Pads, 6-8 hours for Night Pads.
But honestly? Change whenever you feel like you need to. Your comfort matters more than a strict schedule.
Nope! Our Panty Liners and Day Pads are ultra-thin (you'll forget you're wearing them), and even our Night Pads are designed to be discreet. No diaper-butt situation here. Wear your leggings with confidence.
We know EXACTLY what you mean. Also, no, our materials are soft and quiet. No crinkly plastic sounds announcing your period to everyone in the room.
Great question! The Fluffy Wellness Patch is infused into every Ultra Care product.
It uses graphene, far infrared technology, negative ions, magnetic therapy and nanosilver to deliver
6 Wellness Benefits
- Nourish & Protect
- Boost Metabolism
- Powerful Antioxidant
- Detoxify & Improve Rest
- Anti-Bacterial & Anti-Inflammatory
- Odourless & Better Immunity
Fancy science words aside, it basically makes your period a bit more bearable.
Yes! Graphene is a super-thin carbon material that's excellent at conducting heat and has antibacterial properties. We're basically putting space-age technology in your period products. You're welcome.
Not magic, just science! The graphene pairs with the far infrared rays, antioxidant negative ions and nanosilver to help improve blood circulation in the area.
Better circulation = less cramping, faster cell regeneration, and overall comfort.
Totally safe! The patch is embedded in the materials and doesn't contain any medications or chemicals that absorb into your body. It's been tested for safety and dermatologically tested as well. No side effects reported, unless feeling more comfortable counts as a side effect?
That being said, if you do feel weird, stop using it immediately and consult your doctor.
Nope! Since the wellness patch doesn't release any substances into your body, there are no interactions with medications, IUDs, or other medical devices. It's purely external.
Yes! The wellness patch is safe during pregnancy and breastfeeding. That said, if you're postpartum, make sure your doctor has cleared you to use pads (vs. medical-grade postpartum pads).
Always check with your healthcare provider if you're unsure.
The wellness benefits last as long as you're wearing the pad. When you change your pad, the fresh one kicks in with full benefits.
It's our patented technology for wings that actually work! They're designed to stay separated from the absorbent core, providing extra side protection against leaks. No more sideways surprises.
The pads themselves are fragrance-free. You might notice a fresh, clean smell when you open the package (that's just the materials), but there's no perfume or artificial scent.
Our pads are also equipped with micro-pores to help with constant airflow and the wellness patch helps with natural odor control, so you stay fresh.
Yes! Our adhesive is strong enough to stay put but gentle enough not to damage your underwear. It's also made of food-grade adhesive so it won't hurt or irritate the skin.
Plus, the wings provide extra security. Just make sure your underwear is clean and dry before applying.
Air-activated heating! When you open the sealed pouch, the mask's ingredients react with oxygen and start generating heat. No batteries, no microwaves, no cords. Just open and go.
About 40°C, warm enough to feel soothing but not hot enough to burn. It's like a gentle hug for your eyes.
It also lasts up to 30 minutes! That's 50% longer than most steam eye masks on the market. More time to relax, unwind, and pretend your responsibilities don't exist.
This is rare, but if it happens, the pouch might have been damaged and oxygen got in early. Contact us and we'll sort you out with a replacement!
Both are calming, but:
- Lavender: Best for sleep and stress relief. Floral, soothing, helps you drift off to dreamland.
- Chamomile: Best for relaxation and eye strain. Gentle, comforting, like a warm hug.
However, both of the masks are able to refresh tired eyes, relieve fatigue, eye tension, headache and improve blood circulation!
Don't worry, they're made with 100% natural organic essential oils! No synthetic fragrances or artificial scents. Just pure plant goodness.
The scent is gentle and not overpowering. If you're super sensitive to scents, start with Chamomile, it's milder than Lavender. But if you're allergic to essential oils, these might not be for you.
Nope! They're single-use only. Once the heating reaction is done, it's done. Think of it like a face mask, one and done.
We recommend taking your contacts out first. The moisture and warmth aren't great for contacts, and you'll be more comfortable without them anyway.
We recommend ages 12+ to be safe. Younger kids might not understand how to use them properly or might get scared if it feels too warm. Use your parental judgment!
Nooooo, please don't. Post-surgery eyes need special care, and warmth might not be recommended during healing. Also, don't use them if you have an active eye infection or inflammation. Using heat on an infection can sometimes make it worse.
So if you have any eye conditions, surgeries, infections, or concerns, check with your eye doctor first. Better safe than sorry when it comes to your vision!
Heat patches are self-heating adhesive patches you stick directly onto your skin to relieve pain and discomfort. They use the same air-activated heating technology as our steam eye masks, just designed for your body instead of your eyes.
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Not at all! Heat patches have a variety of uses which goes beyond just helping with your menstrual pain.
Some of their known uses includes:
- Period cramps and menstrual pain
- Lower back pain
- Muscle soreness and stiffness
- Shoulder and neck tension
- Post-workout recovery
- General aches and pains
The warmth increases blood flow, relaxes muscles, and reduces pain signals. So they have more uses than you'd think!
Yes! They're designed to last through the night. Just make sure it's positioned comfortably and not too hot before you fall asleep.
Absolutely! That's the whole point. Wear it to work, school, the gym (maybe not during the workout itself), or while running errands. It stays put.
It's safe when used correctly! The temperature is regulated to stay within a safe range.
That being said some precautions:
- Don't use it on broken or irritated skin
- Don't fall asleep with it on a high-heat setting (if adjustable)
- Remove it if it feels uncomfortably hot
- Don't use it with other heat sources
Check with your doctor first! Heat therapy during pregnancy can be fine, but there are some precautions, especially in the first trimester. Better safe than sorry.
Remove it immediately! You can try placing it over clothing instead of directly on skin, or just discontinue use. Everyone's heat tolerance is different.
Exercise: Light movement is fine, but intense workouts might make it feel too hot or cause it to peel off from sweat.
Shower: Remove before showering! They're not waterproof and will fall off.
We know that heat patches aren't for everyone, especially since everybody has a different tolerance!
So if you fall under these list:
- Broken, irritated, or damaged skin
- Poor circulation or diabetes-related neuropathy
- Reduced sensitivity to heat
- Recent injuries or swelling (use ice first!)
- Been told by your doctor to avoid heat therapy
It would be wise to avoid heat products.
Still have Questions!?
You're a curious bunch! If you do not find the answer to your question in our FAQ, you can question us right here.
